FAQ - Frequently Asked Questions - Knowledge Base
[SK-3500 Super-S] Firmware upgrade failed
Error: Upgrade failed. Please power cycle the external storage device and run this application again.
If you see the above error when attempting to update the firmware for the SK-3500 Super-S Combo, please try following:
- Restart both the SK-3500 and the updater utility and then try to update the firmware once more.
- Make sure you are using the latest updater utility (Last modified Jan 21, 2011 or later).
- If the updater utility on the Mac does not work, please use the Windows utility on a PC instead.
- If none of the above helps, submit a ticket on our Help Desk.