FAQ - Frequently Asked Questions - Knowledge Base

Vista backup utility fails to access NAS!

When the hard drive inside the Pleiades Giga LAN is formatted using the FAT32 or NTFS file system, the backup utility on Windows Vista fails to access the NAS.

To solve this problem, we suggest formatting the hard drive using the EXT2 or EXT3 file system.

If that is not an option, please consider purchasing a 3rd party backup software. As an example, we have successfully tested True Image from Acronis.

We also have reports that using the command line version of Complete PC Backup (wbadmin) for Vista Ultimate, Business, and Enterprise does work with NTFS. For more information, we recommend reading this guide or referring to the article here about scheduling a Complete PC Backup (see text area with blue background).

The backup utility on Windows XP is not affected and will work just fine.